Global Customer and Manufacturing Quality Engineer

POSITION OVERVIEW 

This position is a Global Network Lead (GNL) role for Customers & Manufacturing Processes & Performances. As such, is in charge of build a network between regions, set (jointly) with the regions standards and encourage and facilitate inter regional activities aiming to ensure continuous improvement of Customers and Manufacturing processes, their performance measurement and management. Builds the global network of functional excellence and functional alignment for what concern Customer & Manufacturing Performance. 

Main objective of this position is to ensure Regions are geared with standardized processes, measurement tools, & trained, to improve manufacturing plants’ performances & Customer Satisfaction. Ensure their full visibility & transparency. F-up on correctness & effectiveness of execution in line with Customer Requirements & Expectations. Provide active support to regions. 

Main responsibilities 

• GBPO: Define/Optimize PDCA processes, ensure training & support to regions for their execution. Ensure standard Templates are made available to regions, provide support to regions in amendments or specific case.  
• Quality & After Sales Performances: Define standardized performance Metrics and Measurement Systems, for Mfg plants and Aftrer Sales. Ensure their full visibility and transparency and F-up on correctness of execution and effectiveness. Ensure, and actively support each region in deploy dedicated resources for an effective Problem-Solving, development & performance improvement. Ensure each region is promptly and systemically gathering Customer Specific Requirements as well as each Hyva performance evaluation/scorecard that any Customers would use to evaluate ourselves. Ensure regions are regularly reviewing and coherently use in their decision making.   
• Quality Strategy: Ensure that each region define and execute the Quality strategy, as well as Customer Service strategy, and f-up on its execution and effectiveness. Ensure critical perspective on the regional strategies in seeking opportunities or highlight overlooked risks, as well as reviewing and counterbalancing inter-regional dependencies.  
• Quality Risk Management: Ensure risk management framework is established in each region and f-up on effectiveness in each region 
• Quality Management System: Orchestrate regional implementation of Quality Management System in each region, per their local and broader needs. Act as independent 3rd party auditor, planning & conducting internal audits in each region seeking compliance and continuous improvement.  
• Facilitate Alignment & Best practice sharing: Ensure continuous alignment within each region and active systematic interactions are kept between all regional stakeholder in Mfg Quality & After Sales performances, as well stimulate and facilitate continuous inter-regional benchmarking of performances.  
• Monitor execution of local best practices in Customers & Manufacturing Performance Measurement and management and, where seen effectiveness and success in a specific region, take actively the lead in spreading the best practice in all other applicable Regions.  
• Support Regions: Actively support regions next to them in front of specific cases, as well act as facilitator in intra-regional Quality & After Sales related topics. 

POSITION REQUIREMENTS 

• Travelling: the position requires availability to travel at Customers, Suppliers, our own plants, for continuous improvement, problem solving, training, audits, best practices, quality related events. 
• Educational Level: Master Level
• Professional Experience: 6-8 years of relevant experience 
• Leadership Level: Leading Others
• Network Leadership: Demonstrated strong ability in pro-actively create and feed a network of peers in each region for what pertain to the Customer Quality(After Sales) and Manufacturing Quality Processes and Performances, and gradually take its lead, though not having any reporting line with them (not straight, nor dotted) 
• Communication: 
• Demonstrated strong ability to interact and communicate in English, including demonstrable writing, speaking, and comprehension skills;  
• Strong ability to communicate efficiently and effectively across different levels and disciplines within the organization. 
• Demonstrated strong abilities to act as facilitator in problem solving between different sites and different cultures  
• Demonstrated strong experience with APQP/PPAP, FMEA, PFMEA, Control Plans, Process Flow Diagrams, MSA and Gauge R&R, Capability studies. 
• Demonstrated strong experience in Problem Solving  
• Experience with business application implementation projects, including being an active contributor on projects with scheduled deliverables. 
• Ability to thrive in an environment where business and team needs may change to help meet business and customer demands.